Individual Giving & Membership Manager
Reports To: Director of Development
Salary: $54,000 annually, full-time with benefits
Location: Baltimore, MD
Position Overview
Creative Alliance seeks a dynamic, relationship-driven Individual Giving & Membership Manager to strengthen and grow support from members and individual donors. Reporting to the Director of Development, this position plays a key role in sustaining and expanding Creative Alliance’s vibrant community of supporters through engaging stewardship, creative campaigns, and personalized donor experiences. Some evening and weekends will be required.
Primary Responsibilities
- Develop and implement strategies to grow membership and annual giving at all levels
- Manage renewal, acquisition, and upgrade campaigns for members and small donors.
- Maintain consistent and meaningful communication with donors through newsletters, impact updates, and exclusive member experiences.
- Partner with the marketing team to ensure cohesive messaging and visibility of membership benefits across digital, print, and event platforms.
- Analyze giving trends and membership data to identify opportunities for growth and improved retention.
- Oversee the acknowledgment process for all individual gifts, ensuring timely, accurate, and personalized communication.
- Coordinate member and donor recognition at events and in publications.
- Plan and execute member-focused engagement opportunities, such as behind-the-scenes tours, receptions, and preview nights.
- Work closely with the box office and Patron Manager system to ensure accurate tracking of giving and membership activity.
- Support the Director of Development with annual appeals, targeted mini-campaigns, and the Marquee Ball’s giving drive.
- Collaborate with staff across departments to align fundraising efforts with programming and community engagement initiatives.
- Maintain and execute the process of CITC tax credits applications and approvals with the donors and reporting to the state.
- Assist in identifying and cultivating potential mid-level donors for future major giving opportunities.
- Maintain accurate donor and member records in Patron Manager, ensuring data integrity and consistent reporting.
- Track membership renewals, lapses, and upgrades; produce regular progress reports and donor segmentation lists.
- Contribute to the preparation of development reports and dashboards for internal use.
Qualifications
- Bachelor’s degree or equivalent professional experience in nonprofit development, fundraising, or membership management.
- Minimum 2–3 years of experience in fundraising, membership, or customer relationship management.
- Excellent written and verbal communication skills, with a strong attention to detail.
- Comfort with donor databases (Patron Manager or Salesforce experience preferred).
- Ability to work collaboratively across teams and manage multiple projects simultaneously.
- Enthusiasm for the arts, community engagement, and Creative Alliance’s mission.
Compensation & Benefits
This is a full-time position with a salary of $54,000 and a comprehensive benefits package, including health insurance, paid vacation and holidays, and access to all Creative Alliance events and programs.
To Apply: Please email resume and letter of interest to jobs@creativealliance.org
