Box Office Assistant

Job Title: Box Office Assistant

Classification: Part-time, Non-exempt

Reports to: Front of House and Rentals Manager

Compensation: $13/hour and Employee Sick and Safety time

Date Revised: June 3, 2021

Overview: Box Office Assistants act as representatives for Creative Alliance while assisting patrons with ticketing needs, acting as a source of information, and carrying out day-to-day box office operations. Box Office Assistants also provide general administrative and patron services support. This position mainly consists of evening and weekend shifts during performances, screenings, and other special events.

Principal Responsibilities:

• Process ticket and donation transactions for all live and virtual events
• Handle cash, checks, and credit card transactions with care and confidentiality
• Enter data, create reports and queries, and maintain Salesforce/Patron Manager database
• Complete daily deposit and close out procedures with accuracy
• Greet all visitors and provide excellent customer service
• Answer and direct all incoming phone calls and voicemails
• Handle customer complaints and concerns; address with appropriate staff
• Maintain tidiness of building exterior, lobby, front desk, and main office
• Record daily count of visitors to Creative Alliance
• Assist other staff with administrative tasks as needed, including event clean up

NOTE: This job description is not intended to be comprehensive. Employee may perform other related functions to meet the ongoing needs of the organization.

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Requirements:

• Outgoing personality who enjoys interacting with people
• Customer service experience
• Availability to work evenings and weekends; occasional weekday, daytime hours a plus
• Experience managing multi-line phones
• Enthusiasm for Creative Alliance’s mission, programs, and workshops

Preferred:

• Patron Services database experience, especially Salesforce or Patron Manager
• Ability to speak Spanish

As an inclusive community that works toward being an anti-racist organization, Creative Alliance encourages applicants of all ages, races, classes, gender identities, sexual orientations, religions, and physical abilities.

To apply, please email a resume and cover letter to info@creativealliance.org.

Box Office Assistants act as representatives for Creative Alliance while assisting patrons with ticketing needs, acting as a source of information, and carrying out day-to-day box office operations. Box Office Assistants also provide general administrative and patron services support. This position mainly consists of evening and weekend shifts during performances, screenings, and other special events.